Why is the system so slow?
January 6, 2009
If you’ve been having problems logging into You@UBC or the Student Service Centre, it’s because there’s currently an issue with the CWL. UBC IT Services is investigating the problem. Check out their IT Bulletin.
If you encounter any technical problems, please email our Student Systems Web Support team: sswebsupport[at]exchange.ubc.ca. Email is the only way to reach them and they’re usually pretty fast with dealing with issues.
Sometimes, issues are not technical problems but how information is entered in the system. One of the common problems that we’ve noticed is that Secondary applicants have been entering the same specializations in their First and Second Program Choice entries. Please leave the Second Program Choice blank if you only wish to apply for one program option. The system will also allow you to proceed with only one specialization entered.
If you’re unsure about whether your problem is a technical problem or a user issue, feel free to email me (dilys.chiew[at]ubc.ca) with your questions. You can also find one of us online throughout the day to assist you.
Remember, the deadline is a month and a half away so you have lots of time. Thanks for your patience.
Entry Filed under: Admissions. Tags: application, technical issues.
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1.
Chris Campbell | January 25, 2009 at 8:30 am
Hello:
I’m trying to apply for the 12-month secondary option (Chemistry Major) and was instructed by your message as follows:
‘One of the common problems that we’ve noticed is that Secondary applicants have been entering the same specializations in their First and Second Program Choice entries. Please leave the Second Program Choice blank if you only wish to apply for one program option. The system will also allow you to proceed with only one specialization entered.’
I did this, but the system does not allow me to proceed with only one specialization entered. What should I do? I would rather apply on paper. Is that an option?
Thanks,
Chris Campbell
2.
Chris Campbell | January 25, 2009 at 8:37 am
Hello:
Ooooops….Chris Campbell again.
Please disregard my last comment. My application is getting hung up at this point:
2) Please choose one of the following options:
Specialization:
Specialization 2:
I’ve entered ‘Major Chemistry’ beside ‘Specialization’. I don’t have a ‘Specialization 2′ because I don’t believe I need one. I leave it blank and try to proceed but it doesn’t let me…
Any advice?
Chris