Why is the system so slow?

If you’ve been having problems logging into You@UBC or the Student Service Centre, it’s because there’s currently an issue with the CWL. UBC IT Services is investigating the problem. Check out their IT Bulletin.

If you encounter any technical problems, please email our Student Systems Web Support team: sswebsupport[at]exchange.ubc.ca. Email is the only way to reach them and they’re usually pretty fast with dealing with issues.

Sometimes, issues are not technical problems but how information is entered in the system. One of the common problems that we’ve noticed is that Secondary applicants have been entering the same specializations in their First and Second Program Choice entries. Please leave the Second Program Choice blank if you only wish to apply for one program option. The system will also allow you to proceed with only one specialization entered.

If you’re unsure about whether your problem is a technical problem or a user issue, feel free to email me (dilys.chiew[at]ubc.ca) with your questions. You can also find one of us online throughout the day to assist you.

Remember, the deadline is a month and a half away so you have lots of time. Thanks for your patience.